Elementor Page #209

1. Who We Are

TopChef818 is a local, family-owned meal prep business based in the San Fernando Valley, dedicated to delivering fresh, quality meals to our customers. You can reach us at: TopChef818

• Phone: +818 270 5026
• Email: feedme@topchef818.com
• Website: topchef818.com

2. Information We Collect

When you interact with our website or place an order, we may collect the following:

• Personal details – your name, email address, phone number, and delivery address
• Order information – meal selections, dietary preferences, and special instructions
• Payment information – processed securely through third-party payment processors (we do not store your card details)
• Communication data – messages or emails you send us through our contact form
• Technical data – IP address, browser type, and pages visited on our site

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your meal prep orders
• Send you a text on the day of your delivery with your estimated time of arrival TopChef818
• Respond to your questions, concerns, or complaints
• Notify you about order updates, menu changes, or service announcements
• Improve our website and overall customer experience
• Send you marketing communications (only with your consent — you can opt out at any time)

4. Order Cut-Off & Delivery Information

As part of our service, we collect your delivery address and order details. Please note: the latest orders are accepted for the upcoming Sunday delivery is Friday at 10pm. Any order placed after this time will apply to the following week’s delivery. We deliver on Sunday evenings between 6pm–10pm and Mondays between 11am–6pm in LA. TopChef818

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only when necessary, including:

• Delivery partners – to fulfill your delivery
• Payment processors – to securely handle transactions
• IT/technical service providers – to maintain and improve our website
• Legal authorities – if required by law or to protect our rights

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, resolve disputes, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some parts of the site may not function correctly if you do so.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint if you believe your data has been mishandled

To exercise any of these rights, email us at feedme@topchef818.com.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Payment transactions are processed through secure, encrypted third-party platforms.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please reach out:

• Email: feedme@topchef818.com
• Phone: +818 270 5026
• Website: topchef818.com/contact